Home Sweet Home
quality cleaning services llc

Effective Date: Today (current date)

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Welcome to Home Sweet Home quality cleaning services LLC ("Company", "we", "us", or "our"). By accessing or using our cleaning services, website, or any related services (collectively, the “Services”), you agree to be bound by these Terms of Use ("Terms"). Please read these Terms carefully before using our Services. If you do not agree to these Terms, do not use our Services.

1. Acceptance of Terms

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

2. Services Provided

Home Sweet Home quality cleaning services LLC offers a wide variety of residential and commercial cleaning, animal carcass removal, and biohazard remediation services. The specific scope of services will be detailed in a separate service itinerary, Service Agreement, proposal, invoice, or quotation, outlining the specific cleaning tasks, frequency, and pricing.

3. Service Scheduling and Cancellations

• Scheduling: Services must be scheduled in advance through our website, phone, or email. Clients must provide at least 2 days (48 hours') notice, before date of service, for rescheduling session(s) to avoid $35 “Late Fee”.

• Cancellations: Cancellation of bookings/sessions and pricing plans/contracts are strictly prohibited. Should client request for a Plan/contract cancellation, client agree to pay a cancellation fee of $300.

• Right to Refuse Service: We reserve the right to refuse or terminate service at any time if our staff or service providers/subcontractors feel unsafe, threatened, or if the environment is deemed hazardous.

4. Payment Terms

• Payment Due Date: A deposit is due at booking for all services unless otherwise specified in the Service Agreement. Client agrees to remit session balance to the service provider/subcontractor in the form of cash or money order at time of service.

• Payment Methods: For our residential clients we accept payments via credit/debit card, homeowners' insurance, cash or money order. For our commercial clients we accept payments via ACH, checks, credit/debit card, cash/money order.

• Late Payments: Invoices and/or Paylinks must be paid by the Due Date to avoid cancellation of service request or add-ons. Any invoice and/or paylink not paid by its Due Date will incur a late fee towards the outstanding balance. Continued non-payment will result in service suspension and possible legal action.

• Refunds: Home Sweet Home quality cleaning services LLC does not issue refunds. If client is not satisfied with the services received, once a service is completed, Home Sweet Home quality cleaning services will schedule a Service Retouch with the lead service provider, for client free of charge.

5. Client Responsibilities

To ensure efficient service, clients are responsible for:

• Providing access to the property at the scheduled time.

• Securing pets or any sensitive items.

• Informing us of any fragile or high-value items that require special handling.

• Providing a safe and hazard-free environment for our team.

6. Satisfaction Guarantee

We strive to provide high-quality cleaning services. If you are not satisfied with the quality of our work, please notify us within 24 hours, and we will address your concerns. We may, at our discretion, offer a re-clean or other resolution to meet your satisfaction.

7. Liability and Insurance

• Damage Policy: Home Sweet Home quality cleaning services LLC is insured for property damage caused by Home Sweet Home quality cleaning services LLC members. In the event of damage or breakage caused by a Home Sweet Home quality cleaning services LLC member, we will repair or replace the item at our discretion, provided the damage is reported within 24 hours of service. In the event of damage or breakage caused by a Home Sweet Home quality cleaning services LLC service provider/subcontractor, they will repair or replace the item at their discretion, provided the damage is reported within 24 hours of service. Service providers/subcontractors carry their own liability and insurance.

• Limitations of Liability: We are not responsible for pre-existing damages or wear and tear. Our liability is limited to the cost of the service performed.

• Health and Safety: We reserve the right to refuse service if the environment poses a risk to the health and safety of our team.

8. Use of Cleaning Products and Equipment

We provide our own cleaning products and equipment unless otherwise agreed upon. If the client requests the use of specific products or supplies, the client must provide them, and we will not be responsible for any damage caused by these products.

9. Privacy and Data Protection

We respect your privacy. Any personal information collected in connection with our Services will be handled in accordance with our Privacy Policy, which outlines our practices regarding data collection, use, and protection.

10. Termination of Services

We may terminate or suspend Services at any time for any reason, including non-payment, safety concerns, or breach of these Terms. Clients may also terminate services with written notice, subject to the company policy.

11. Dispute Resolution

If a dispute arises from or relates to these Terms or the Services, the parties agree to first attempt to resolve the dispute informally by contacting us. If informal resolution is not successful, disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA).

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Pennsylvania, without regard to its conflict of law principles.

13. Indemnification

You agree to indemnify, defend, and hold harmless Home Sweet Home quality cleaning services LLC, its owners, employees, agents, and affiliates from and against any and all claims, damages, liabilities, costs, and expenses arising out of your use of the Services or any breach of these Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15. Entire Agreement

These Terms, along with any Service Agreements, constitute the entire agreement between you and Home Sweet Home quality cleaning services LLC and supersede any prior agreements or understandings, whether written or oral.

16. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

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Home Sweet Home quality cleaning services LLC
Subdivision (state/region): Pennsylvania & New Jersey

Email: customersupport@gmail.com
Phone: 484-903-7664

By using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Use. Thank you for choosing Home Sweet Home quality cleaning services LLC!

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Last Modified: January 1, 2022