Home Sweet Home
quality cleaning services LLC
Company Policy
Effective Date: Today (current date)

PLEASE READ THESE AGREEMENT(S) (COLLECTIVELY "AGREEMENTS") CAREFULLY BEFORE USING ANY PRODUCTS, SERVICES, OR SOFTWARE PROVIDED BY HOME SWEET HOME QUALITY CLEANING SERVICES LLC (HEREINAFTER REFERRED TO AS HOME SWEET HOME QCS LLC). BY ACCESSING OR USING OUR PRODUCTS, SERVICES, OR DOWNLOADING ANY ASSOCIATED SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THESE AGREEMENTS.

IF YOU DO NOT AGREE TO THE TERMS OF THESE AGREEMENTS, DO NOT USE THE PRODUCTS OR SERVICES, AND DO NOT DOWNLOAD ANY SOFTWARE PROVIDED BY HOME SWEET HOME QCS LLC. IF YOU HAVE RECENTLY PURCHASED A PRODUCT OR SERVICE AND DO NOT AGREE TO THESE TERMS, YOU MAY RETURN IT WITHIN THE APPLICABLE RETURN PERIOD TO THE AUTHORIZED RETAILER OR DISTRIBUTOR WHERE IT WAS PURCHASED, SUBJECT TO HOME SWEET HOME QCS LLC’S RETURN POLICY.

1.) Introduction

Welcome to Home Sweet Home quality cleaning services LLC ("Home Sweet Home qcs LLC"). Our mission is to provide professional, compassionate, and reliable home, commercial, and specialty cleaning services. By booking our services, you agree to the terms outlined in this Company Policy, which are designed to ensure clarity, safety, and satisfaction for both our Clients and our team. Home Sweet Home quality cleaning services LLC ("Home Sweet Home qcs LLC") is committed to providing top-quality cleaning services while adhering to the applicable legal requirements of Pennsylvania (PA) and New Jersey (NJ).

By using our services, you ("the Client"), whether acting in an individual capacity or on behalf of a corporation, business, organization, or other legal entity, agree to the terms and conditions outlined in this Company Policy. This agreement is made between Home Sweet Home quality cleaning services LLC ("Home Sweet Home qcs LLC" or the "Service Provider") and the Client.

Home Sweet Home qcs LLC may engage independent contractors or subcontractors ("Cleaning Technicians") to perform some or all of the services on behalf of the Service Provider. The Client's contractual relationship for the services remains with Home Sweet Home qcs LLC, regardless of which Cleaning Technician is assigned to perform the services.

Commercial clients should review our Commercial Service Policy & Terms of Agreement for service terms, billing, and liability.

2.) Definitions

For purposes of this Company Policy, the following terms have the meanings set forth below:

“Home Sweet Home qcs LLC,” “Home Sweet Home,” “Company,” “we,” “us,” or “our” refers to Home Sweet Home quality cleaning services LLC, the company providing and coordinating the services described in the Client’s booking, service agreement, invoice, or other applicable service documentation.

“Service Provider” refers to Home Sweet Home quality cleaning services LLC as the company contracted by the Client to provide the applicable services.

“Client,” “you,” or “your” refers to the individual, corporation, business, organization, property owner, authorized representative, or other legal entity purchasing, booking, authorizing, or receiving services from Home Sweet Home qcs LLC.

“Cleaning Technician” or “Cleaning Technicians” refers to the independent contractors or subcontractors engaged, assigned, or authorized by Home Sweet Home qcs LLC to perform cleaning, specialty cleaning, property maintenance, commercial, or other authorized services on behalf of Home Sweet Home qcs LLC.

“Our Team” refers to the owners, management, representatives, administrative personnel, customer support personnel, or other authorized representatives of Home Sweet Home qcs LLC. The term “our team” does not, by itself, establish or imply an employment relationship with any Cleaning Technician.

“Services” refers to the cleaning, specialty cleaning, property maintenance, commercial, organizing, remediation, hauling, or other services offered, booked, authorized, or provided by Home Sweet Home qcs LLC.

“Service Itinerary” refers to the applicable list or description of tasks, areas, services, inclusions, limitations, and other work associated with the Client’s booked service.

“Service Scope” refers to the specific areas, tasks, services, materials, conditions, limitations, and work authorized to be performed by Home Sweet Home qcs LLC as identified in the applicable Service Itinerary, service description, estimate, invoice, service agreement, or other applicable service documentation. Work outside the Service Scope may require additional authorization, time, labor, materials, fees, or a separate service agreement.

“Add-On Services” refers to additional services, tasks, products, labor, disposal, equipment, or other work requested or authorized by the Client that is not included in the originally booked service.

“Time Overage” or “Overage Time” refers to additional service time required or authorized beyond the time included or allocated for the originally booked service.

“Booking” refers to a reservation, appointment, service request, or other arrangement through which the Client requests or schedules Services from Home Sweet Home qcs LLC.

“Session Balance” refers to the remaining amount due and payable for a completed or scheduled service after applying any deposit, prepayment, credit, or other payment already received or authorized. The Session Balance may include the applicable base service price and any additional charges previously authorized by the Client, including authorized Add-On Services or Time Overages.

“Crawl Space” refers to an enclosed or partially enclosed area beneath a building or structure that is intended primarily to provide access to utilities, building systems, or structural components and is not designed or intended for regular occupancy.

“Limited Access Area” refers to any area of a property that is difficult or restricted to access due to its location, size, configuration, height, entry point, obstructions, safety conditions, or other physical limitations. Limited Access Areas may include Crawl Spaces, areas accessible only through a Pull-Down Ladder, attics, areas behind or beneath staircases, confined areas, narrow passages, or other areas requiring additional access considerations.

“Pull-Down Ladder” refers to a folding, retractable, or hinged ladder or stairway installed in or attached to a ceiling, wall, attic opening, or other access point and used to provide access to an elevated or otherwise difficult-to-access area.

“Disclosure” refers to information, facts, conditions, circumstances, limitations, hazards, property characteristics, access conditions, or other relevant information that the Client provides, or is required or expected to provide, to Home Sweet Home qcs LLC in connection with the Services. Disclosures may be necessary to allow Home Sweet Home qcs LLC to properly assess, quote, schedule, prepare for, authorize, or perform Services, determine applicable pricing or service requirements, and determine whether Services can be safely and reasonably provided.

“Disclaimer” refers to a statement that identifies or explains the scope, limitations, exclusions, conditions, assumptions, risks, pricing considerations, service requirements, or other circumstances applicable to a Service. A Disclaimer may explain what is or is not included in a Service, circumstances that may result in additional time, charges, limitations, rescheduling, refusal, or other changes to the Service, and conditions for which Home Sweet Home qcs LLC does not make a guarantee or warranty, except as otherwise expressly stated in writing or required by applicable law.

“Company Policy” refers to this document, including any applicable policies, terms, requirements, procedures, and provisions contained herein.

Unless the context clearly requires otherwise, words used in the singular include the plural and words used in the plural include the singular.

3.) Deposits and Payments

3.1. Payment for Services

Payment for services is due upon booking or before service unless otherwise agreed. Deposits may be required for certain services, including House Cleaning Services, Special Services, Commercial Services, and Biohazard Cleanup Services.

3.2. Add-On Services & Time Overage Authorization Policy

Add-On Requests

Additional services, tasks, materials, labor, disposal, or other charges requested or required beyond the originally booked service must be authorized by both the Client and Home Sweet Home qcs LLC.

Add-On Services may be requested or communicated through:

The Home Sweet Home qcs LLC website or booking system
Telephone or other direct communication with Home Sweet Home qcs LLC
Verbal communication during the service
Written or digital communication
Invoice, payment link, or other electronic authorization

A Cleaning Technician may identify, recommend, explain, or communicate the need for additional services or time; however, additional charges must be authorized by the Client and are subject to the applicable pricing established by Home Sweet Home qcs LLC.

Add-On Services selected at booking or authorized during service are billed in addition to the base service rate. The Client agrees to pay all requested and authorized additional charges.

Time Overages

Time overages may occur when:

Property conditions require more time than reasonably anticipated
The Client requests additional tasks or services
Additional labor is required to complete the booked service itinerary
Delays or conditions attributable to the Client affect the service
Unforeseen conditions require additional service time

Overage time begins once the originally scheduled or included service time has been exceeded.

Additional time is billed in 30-minute increments. For example, 30 minutes of additional time will be charged at one-half of the applicable hourly overage rate, and 60 minutes of additional time will be charged at the full hourly overage rate.

3.3. Changes in Service Scope or Duration

Home Sweet Home qcs LLC reserves the right to adjust fees when the scope, conditions, requirements, or duration of a service materially differs from the service originally booked.

Where reasonably possible, Home Sweet Home qcs LLC will communicate applicable additional charges to the Client before additional work is performed.

3.4. One-Time Cleaning Sessions

A non-refundable, tax-inclusive deposit or full payment is required at the time of booking for one-time cleaning sessions, based on the service booked, unless otherwise specified by Home Sweet Home qcs LLC.

Money orders must be made payable as instructed by Home Sweet Home qcs LLC at the time of booking or invoicing.

3.5. Service Pricing Structure & Labor Allocation Policy

All service pricing reflects factors including:

Pre-allocated labor
Service complexity
Operational scheduling
Materials and operational requirements, when applicable
Full completion of the applicable service itinerary

Service pricing is not based solely on the amount of time spent on-site.

Completion of a service in less time than the estimated or scheduled service time does not qualify for discounts, refunds, credits, or price adjustments, unless otherwise expressly stated by Home Sweet Home qcs LLC.

Service pricing does not include charges for:

Add-On Services
Additional labor requested or required beyond the included service scope
Time overages
Specialty services or conditions
Hazardous or contaminated conditions requiring additional services, labor, equipment, materials, or disposal

Applicable additional charges are billed separately.

3.6. Gratuities (Tips)

Home Sweet Home qcs LLC appreciates Clients who wish to recognize Cleaning Technicians for exceptional service.

Clients may provide gratuities directly to their Cleaning Technician(s) or request that Home Sweet Home qcs LLC process a gratuity through the applicable booking, invoice, payment link, or other authorized payment method.

When a gratuity is processed through Home Sweet Home qcs LLC, 100% of the gratuity amount is distributed to the applicable Cleaning Technician(s). Any payment-processing costs incurred by Home Sweet Home qcs LLC are handled separately and do not reduce the gratuity amount designated for the Cleaning Technician(s), unless otherwise disclosed to and authorized by the Client.

A separate $10 administrative processing fee will apply when Home Sweet Home qcs LLC processes a gratuity on behalf of the Client. This fee is separate from the gratuity and is not deducted from the gratuity amount distributed to the Cleaning Technician(s).

If the Client is not present at the time of service, Home Sweet Home qcs LLC may process the remaining session balance and any gratuity previously authorized by the Client, subject to applicable payment-processing fees.

3.7. Promotions, Discounts & Offers Policy

All promotions, discounts, coupons, and special offers:

Are non-transferable
Cannot be combined unless explicitly stated
Apply only to qualifying services and bookings
Must be applied in accordance with the applicable promotion's terms

Online Booking Promotions

Online booking promotions, including percentage-based discounts, must be applied during the booking process and do not apply retroactively.

Online booking promotions:

Do not apply retroactively
Do not alter existing Pricing Plan contracts
Do not reduce the price of completed services
Must be applied through the applicable booking form or checkout process

The Client is responsible for applying any applicable promotion code during checkout. Home Sweet Home qcs LLC is not required to apply a promotion after a booking has been confirmed unless otherwise agreed.

Home Sweet Home qcs LLC reserves the right to modify, suspend, or cancel promotions, discounts, or special offers at any time, subject to applicable law and the stated terms of the applicable offer.

Online Booking Discount – Terms & Conditions

Save 10% when you book online.

This offer is valid exclusively on qualifying services within the Home Cleaning, Special Services, and Organizing Services categories.

The discount:

Applies to the base service price only
Does not apply to Add-On Services
Does not apply to additional hours or time overages
Does not apply to service fees
Does not apply to Property Maintenance Services
Does not apply to Commercial Services
Does not apply to Biohazard Cleanup Services
Does not apply to Pricing Plans

Additional Terms

Cannot be combined with other offers or discounts unless expressly stated
Is subject to service eligibility verification
May be forfeited if the qualifying booking is canceled or rescheduled outside the applicable cancellation or rescheduling policy
Has no cash value
Is non-transferable
Does not expire unless an expiration date or other applicable limitation is stated

4.) Payment Method Storage:

By booking Services, the Client authorizes Home Sweet Home qcs LLC to retain an authorized payment method on file through the applicable payment-processing system or payment processor used by Home Sweet Home qcs LLC. Payment credentials are stored and handled by the applicable payment processor in accordance with its security practices and applicable requirements.

The payment method on file may be used by Home Sweet Home qcs LLC to process:

Authorized Add-On Services
Authorized Time Overages
Outstanding balances
Other charges properly due under the Client’s booking, service agreement, or applicable Company Policy

Any charges processed using the payment method on file will be subject to the applicable pricing, fees, and authorization requirements established by Home Sweet Home qcs LLC.

Where a refund or other payment adjustment is approved in accordance with applicable Company Policy, Home Sweet Home qcs LLC may issue the applicable amount to the original payment method, where permitted by the applicable payment processor.

The Client is responsible for maintaining accurate and current payment information and for ensuring that the payment method on file remains valid and authorized for use.

Upon completion of Services, the Client must review and sign the Service Completion & Payment Acknowledgement form confirming completion of the Services, applicable charges, and payment information.

5.) Automatic Payment Authorization:

If the Client is not present at the time of service, the Client authorizes Home Sweet Home qcs LLC (“Service Provider”) to automatically process the remaining Session Balance using the payment method provided or authorized at the time of booking, subject to the applicable payment terms and any previously authorized additional charges.

The Client acknowledges that the payment method provided at booking may be used to collect amounts that are due and payable for the completed service. A standard payment processing fee may apply where permitted and applicable.

By booking the service, the Client acknowledges and agrees to this method of final payment and authorizes Home Sweet Home qcs LLC to process the applicable amount due using the authorized payment method.

6.) Cancellation & Reschedule Policy

We require at least 72 hours' notice for cancellations or rescheduling of standard Services and 24 hours' notice for Short-term Rentals. Late cancellations may incur a fee of up to 50% of the scheduled service cost and/or forfeiture of the paid deposit.

In cases of severe weather, emergencies, or unsafe conditions, Home Sweet Home qcs LLC may reschedule Services without penalty.

Clients are responsible for ensuring access to the property and that the property is reasonably ready for the scheduled service. Delays caused by an unprepared property, access issues, or other Client-related conditions may result in time overage and additional fees.

7.) Return Visit & Service Continuance Policy

If a scheduled Service is interrupted or cannot be completed due to Client-related or service-related circumstances, the following applies:

7.1. Return Within 2 Days

A Service Continuance Fee of $150–$300 per hour, at the rate specific to the booked Service, will apply based on the applicable Service and its service disclaimer. The return visit will be treated as a continuation of the original appointment.

7.2. Return After 2 Days

If the return visit occurs more than two days after the original appointment, the Service will be considered a new booking and will be subject to standard rates and scheduling availability. A new booking and/or invoice will be issued accordingly.

7.3. Client Planning

We understand that some circumstances may be outside of the Client's control; however, Clients are encouraged to plan accordingly to help avoid interruptions, return visits, and applicable additional charges.

7.4. Service Estimates & Final Pricing

All Services are initially priced using a combination of past comparable projects, property type, and Client-provided information. Estimates may also be based on on-site assessments conducted by a Home Sweet Home qcs LLC supervisor. These estimates are provided for guidance only and do not constitute final pricing.

Final costs may vary depending on factors such as accessibility, the volume of debris, special requests, the presence of biohazards, property conditions, or other unforeseen circumstances.

Any applicable additional charges will be communicated to the Client and, when required, must receive Client approval before the additional work is performed.

8.) Service Scope & Limitations

8.1. General Service Scope

Unless specified in the booking details and approved by Home Sweet Home qcs LLC, "Home Cleaning" services (I.e. Attic Cleaning, Basement Cleaning, Bathroom Cleaning, Garage Reset Cleaning, Premium Kitchen Cleaning, Apartment/Condo packages, RV/Mobile Home packages, Tiny Home packages, Town/Row/Multi-Family packages, Single Family Home packages, or Estate/Large Home packages), "Special Services", "Organizing Services", "Property Maintenance", and "Commercial Services", do not include:

Moving heavy furniture, appliances, or equipment.
Cleaning hazardous materials or performing specialized cleaning (e.g., biohazard removal).
Structural repairs, deep stain removal, or other tasks requiring specialized equipment.

8.2. Ladder Use Additional Fee Clause

When our team or an assigned Cleaning Technician is required to use a ladder to perform the booked service, the Client acknowledges that ladder use may require additional time, skill, and safety precautions. As such, an additional ladder-use fee will apply based on the type of service being performed:

Pressure Washing: $150 extra per surface where ladder use is required (e.g., second-story siding, high fences, gutters).
Interior Services: $75 extra per location requiring ladder use (e.g., top of refrigerators, high shelving, ceiling fixtures, or high windows).
The applicable fee will be communicated to the Client prior to the start of the applicable service, and ladder use will only proceed with the Client’s approval of the additional charge.
The Client must ensure that areas requiring ladder access are safe, clear of obstacles, stable, and free from hazards. Unsafe conditions may result in postponement, cancellation of ladder-related tasks, or additional delay fees.
Ladder use is not included in standard service pricing and is only applied when explicitly required or requested.
Home Sweet Home qcs LLC reserves the right to decline ladder-use tasks if conditions exceed safe ladder limits or if additional equipment is required. Alternative arrangements and applicable pricing will be provided if necessary.
Payment of the ladder-use fee is due along with the final invoice for the service.

This fee is separate from all other standard service fees and add-ons outlined in this Company Policy. By approving services that require ladder use, the Client acknowledges understanding of this additional charge and agrees to the terms outlined in this clause.

8.3. Service-Specific Conditions & Limitations

Each service within a specific service category (i.e. Home Cleaning, Special Services, Organizing Services, Property Maintenance, Commercial Services, and Biohazard Cleanup) may include additional requirements, time, limitations, add-ons, or fees.

Biohazard Cleanup & Disinfection Service

Requires hazard disclosure
May incur specialized disposal fees

Hoarding Cleanup & Recovery Services

Service level subject to property condition
Additional labor fees may apply

Laundry Services

Not responsible for pre-existing damage or improper sorting

Moving Services

Does not include packing materials unless specified
Access and parking required

Pet Aftercare Services

Provided with discretion and respect
Client must ensure proper access

8.4. Additional Services & Policy Applicability

The services outlined above are not an exhaustive list of all services provided by Home Sweet Home qcs LLC. Home Sweet Home qcs LLC may offer additional or modified services that are not specifically listed within this section.

All services, regardless of whether they are specifically listed in this section, are subject to:

Established service itineraries
Applicable pricing structures
Company policies
Terms of Use
Any applicable service-specific policies, agreements, or requirements

Clients agree that all services rendered by Home Sweet Home qcs LLC are subject to the applicable terms and conditions of this Company Policy and any additional service-specific terms provided or accepted in connection with the service.

9.) Service Time & Pricing Policy

At Home Sweet Home qcs LLC, we value transparency and strive to provide accurate service time estimates for all of our cleaning services. Please note that these estimates are based on the service itinerary and average duration of similar past cleanings. However, we understand that every Client and property is unique, with varying needs and requirements.

Because of this, our team focuses on being quick, thorough, and efficient during each cleaning session. We aim to deliver exceptional results within the estimated timeframe without compromising on quality. To ensure your complete satisfaction, we conduct a walkthrough of your space with you before we leave. This allows us to address any concerns or adjustments in real time, ensuring that the service meets or exceeds your expectations.

9.1. Strict Itinerary: Cleaning Technicians are expected to follow the service itinerary established for each booked service.

• Work will not extend beyond the defined itinerary unless the Client requests additional tasks or the property requires more time due to size, condition, accessibility, or specialized needs.

9.2. Service Itinerary Integrity & Non-Reduction Policy

All Services and Pricing Plans offered by Home Sweet Home qcs LLC are structured with a fixed service itinerary (scope of work).

Each service is priced based on:

The full itinerary
Labor allocation
Operational planning

The assigned Cleaning Technician is expected to complete the entire itinerary associated with the booked service, subject to applicable safety requirements, property conditions, and other limitations stated in this Company Policy or the applicable service description.

Client Requests to Remove Tasks

If a Client requests removal of any tasks, the Client should notify:

Home Sweet Home qcs LLC
The assigned Cleaning Technician(s)

Notification may occur before or during service.

⚠️ Important:
Removal of tasks does NOT reduce service pricing, contract value, or payment obligations.

Client Requests to Add Tasks

Additional tasks must be requested before or during service
All additions are:
- Subject to approval
- Based on time and resource availability
- Subject to additional fees

9.3. Quoted Price & Time Frame: Home Sweet Home qcs LLC provides the Client with a quote that includes a set price and an estimated time frame for the completion of the cleaning service. All service times are estimates provided for itinerary, scheduling, and planning purposes only.

• Actual duration may vary depending on property conditions, accessibility, or additional Client requests.

• Service Pricing is determined by the scope and extent of the booked service or package, not by the length of time spent at the property.

• No discounts, reductions, or refunds will be issued if a service is completed in less time than estimated.

9.4. Additional Time & Fees: If the service extends beyond the quoted or included time frame due to accessibility, property conditions, additional Client requests, unforeseen conditions, or other circumstances requiring additional labor or service time, applicable additional time fees will be charged at the rate specified for the booked service.

• Additional time is billed in 30-minute increments, in accordance with the applicable service pricing and additional-time policy.

• Rates for additional time are outlined in the description or applicable pricing information for each service type.

9.5. Client Approval: The Client will be notified if additional time is required. Additional work or time beyond the scheduled or included service time will proceed only with the Client's approval, unless otherwise expressly stated in the applicable service terms or Company Policy.

A Cleaning Technician may identify, recommend, or communicate the need for additional time, but authorization of additional billable work is subject to the applicable requirements established by Home Sweet Home qcs LLC.

9.6. Payment Obligation: The Client agrees to pay all additional time fees and other authorized additional charges incurred in accordance with this Company Policy and the applicable service terms.

9.7. Pricing Plan Contracts

Minimum Commitment Period:

Home Cleaning & Special Service Weekly Plans: 24 weeks
Home Cleaning & Special Service Bi-weekly and Monthly Plans: 6 months
All Commercial Service Plans: 1 year

Cancellations: Pricing Plans reflect a reduced rate based on honoring the applicable service timeline and commitment. Failure to accept or allow access for scheduled sessions results in forfeiture of that appointment without refund, credit, or rate adjustment. Pricing Plans constitute legally binding service agreements. Early termination is subject to applicable cancellation fees and remaining balance obligations as outlined in this policy and the applicable Pricing Plan agreement.

Residential Accounts: $300 cancellation fee
Commercial Accounts: 35% of the total contract value

Rescheduling and Late Fees:

Rescheduling requests must be made at least 48 hours in advance. Late rescheduling or cancellations will incur a $35 late fee.

Unused Sessions:

Sessions not used by the end of the contract period will expire unless an extension is granted for a $50 fee.

9.8. Recurring Service Rate Advantage

Our Pricing Plans are intentionally discounted compared to One-Time Services. These reduced rates are offered exclusively to Clients who commit to recurring service schedules. The discount reflects pre-scheduled labor allocation, recurring Cleaning Technician availability, and contract-based service continuity.

9.9. Contractual Term & Billing

By enrolling in a Pricing Plan/Contract, Clients agree to the full term of the applicable plan and its monthly billing schedule. Recurring services are billed based on the agreed service schedule, not on business occupancy.

Services scheduled on holidays or days when the Client's location is closed remain billable unless alternate arrangements are confirmed in writing prior to the scheduled service date. Refusal, cancellation, or rescheduling of sessions does not alter the discounted rate structure or payment obligations.

Clients may request makeup services for missed visits; however, makeup services are subject to availability and do not negate the original billing.

9.10. Plan Versus One-Time Requests

Should a Client discontinue their plan or request to convert to One-Time Service rates, future services will be billed at the standard non-discounted rate.

9.11. Automatic Billing & Renewal

By purchasing a Pricing Plan, the Client authorizes Home Sweet Home qcs LLC to automatically charge the payment method on file according to the selected Plan frequency (weekly, bi-weekly, or monthly) for the duration of the applicable contract term.

Unless canceled in writing at least 10 days before the next billing cycle, Plans automatically renew for an additional term of equal length under the same terms. Unused sessions from any billing cycle expire at the start of the next cycle.

Client Acknowledgment

By scheduling Services with Home Sweet Home qcs LLC, the Client acknowledges and agrees to the terms and conditions outlined in this Company Policy and the applicable service or Pricing Plan agreement.

For details about our service contracts and pricing plan terms SEE Client Plan Policy & Terms of Agreement here>

10.) Access & Client Responsibilities | Liability Disclaimer

Prior to the scheduled service start time, the Client agrees to ensure a safe, unobstructed, and accessible environment for our team and the assigned Cleaning Technician(s). This includes removing fragile or valuable items from work areas, securing pets, providing working utilities (including water and electricity) necessary for service completion, and granting necessary access to the property, including keys, codes, gates, or other required entry arrangements.

If the property is vacant or access is restricted, the Client must notify Home Sweet Home qcs LLC in advance. Delays caused by lack of access, inadequate preparation, or Client-related conditions may result in additional fees or adjustments to the scheduled service time.

10.1. Restricted Areas

Cleaning Technicians will not access restricted areas unless appropriate written authorization has been provided to Home Sweet Home qcs LLC.

10.2. Client Responsibilities

To help ensure efficient and safe service, Clients are responsible for:

Reading confirmation emails and other service communications and following applicable preparation instructions for booked services, appointments, and payments.
Providing access to the property at the scheduled time.
Securing pets and removing or securing sensitive items from active work areas.
Providing a safe and reasonably accessible environment for our team and the assigned Cleaning Technician(s).
Informing Home Sweet Home qcs LLC of any known hazardous conditions, structural concerns, or unsafe environments before service begins.
Informing Home Sweet Home qcs LLC of any fragile, valuable, or irreplaceable items and securing such items prior to service.
Providing any necessary access instructions, keys, codes, gate information, or other entry requirements in advance.

Home Sweet Home qcs LLC is not responsible for loss of or damage to fragile, valuable, or irreplaceable items that were not properly secured or disclosed prior to service, except as otherwise required by applicable law.

10.3. Pre-Existing Conditions

Home Sweet Home qcs LLC is not responsible for damage resulting from or attributable to pre-existing conditions, including but not limited to:

Worn, deteriorated, or improperly maintained surfaces
Previously damaged furniture, fixtures, or property
Existing defects, weaknesses, deterioration, or conditions that were present before service

Failure to meet these responsibilities may result in delayed service, additional fees, rescheduling, or cancellation when the circumstances prevent the Services from being safely or reasonably performed.

11.) Satisfaction & Quality Guarantee | Proof of Service & Documentation

Clients should review the service upon completion whenever reasonably possible.
Concerns regarding the Services should be reported to Home Sweet Home qcs LLC within 24 hours of completion to allow the Service Provider an opportunity to address the concern.
Available remedies may include reservice, correction of the affected area, or a credit/eGift card toward future Services, at the discretion of Home Sweet Home qcs LLC and based on the circumstances of the concern.
Assigned Cleaning Technicians are required to submit digital before-and-after photos to the Home Sweet Home qcs LLC administrative team after every job for proof of service, quality assurance, and service documentation, subject to applicable privacy, access, and safety requirements.
Clients may request signed proof-of-service documents upon completion, when applicable and available for the specific Service.

12.) Confidentiality

All Client information, Client business information, and security details will be kept confidential in compliance with applicable state and federal laws.

13.) eGift Cards

eGift Cards are:

Non-refundable.
Not combinable with coupons or promotions unless otherwise stated.
Redeemable only through Home Sweet Home QCS LLC.
The Client is responsible for lost, stolen, or unredeemed eGift Cards.

SEE complete eGift Card Policy Here >

14.) Service Documentation & Media Policy

14.1. Service Documentation:

Clients must sign a Proof-of-Service Receipt and/or Service Report after completion of each service and walk-through, when provided by the assigned Cleaning Technician.

Cleaning Technicians are required to submit before-and-after photos after every job for proof of service, quality assurance, internal review, training, and archiving.

Documentation ensures accountability, consistency, and quality assurance.

14.2. Advertising and Promotions:

Clients grant Home Sweet Home qcs LLC permission to use anonymized before-and-after photos for marketing purposes (e.g., website, social media, or print materials) without any form of compensation to the Client whatsoever.

Photos used for advertising or promotional purposes will not include personal photos or personally identifiable information.

15.) Satisfaction Guarantee

If you are dissatisfied with the quality of the Services, notify Home Sweet Home qcs LLC within 24 hours of the session.

Home Sweet Home qcs LLC will make reasonable efforts to address and resolve the issue promptly. Available remedies may include reservice, correction of the affected area, or a credit/eGift card toward future Services, at the discretion of Home Sweet Home qcs LLC and based on the circumstances of the concern.

16.) Privacy Policy

Home Sweet Home QCS LLC is committed to safeguarding your privacy.

We respect Client privacy and conduct all Services discreetly.

Personal information is collected and used primarily for service facilitation, communication, scheduling, payment processing, documentation, and other legitimate business purposes. Personal information will not be sold or shared with third parties except as necessary to provide Services, process transactions, comply with legal requirements, protect our rights or safety, or as otherwise permitted by applicable law.

17.) Commercial Services

This section outlines additional policies specific to commercial service agreements, including but not limited to: commercial carpet cleaning, commercial laundry services, janitorial services, office cleaning services, post-construction cleanup, and touch-up sessions.

17.1. Service Scope & Scheduling

All commercial jobs require a signed service agreement before commencement.
Work will be completed during scheduled hours unless prior arrangements are made.
Clients must ensure clear and safe access to the premises, including elevator use (if applicable).

17.2. Payment Terms & Invoicing

A non-refundable deposit or full payment may be required upon contract signing.
Commercial invoices are due upon receipt, unless otherwise stated in the applicable service agreement or invoice.
Clients enrolled in Autopay authorize Home Sweet Home qcs LLC to automatically charge the approved payment method according to the billing schedule and payment terms established in their applicable service agreement.
Autopay payments will be processed according to the authorized billing schedule and do not require separate manual payment by the Client unless otherwise communicated by Home Sweet Home qcs LLC.
Late payments, failed payments, or declined Autopay transactions may be subject to applicable late fees, payment processing requirements, or other charges stated in the applicable service agreement or Company Policy.

17.3. Liability & Access

Home Sweet Home qcs LLC is not liable for damages resulting from:

Unsafe or non-code-compliant property conditions.
Unsecured or unnotified valuables.
Pre-existing damages or structural issues.

Clients are responsible for granting full access to work areas. If a Cleaning Technician is locked out or delayed due to access issues, a $50 access or delay fee may apply.

17.4. Proof of Service & Documentation

Assigned Cleaning Technicians are required to submit digital before-and-after photos to the Home Sweet Home qcs LLC administrative team after every commercial job for proof of service, quality assurance, and service documentation, subject to applicable privacy, access, and safety requirements.

Clients may request signed proof-of-service documents upon completion.

17.5. Cancellation & Rescheduling

Cancellation within 48 hours of service is subject to a $75 fee, unless otherwise stated in the applicable service agreement or Company Policy.

Ongoing commercial contracts require 30 days' written notice for cancellation. Early termination may incur a fee of 35% of the remaining contract balance, as provided in the applicable service agreement.

17.6. Confidentiality & Access to Client Spaces

Cleaning Technicians will not access restricted areas unless written consent is provided to Home Sweet Home qcs LLC.

All Client business information and security details will be kept confidential in accordance with applicable state and federal laws.

18.) Hazard Services

This section outlines additional policies specific to hazard service agreements, including but not limited to: animal carcass removal, biohazard cleanup & disinfection, crime scene cleanup, and hoarding cleanup & recovery services.

18.1. Service Scope & Scheduling

All hazard jobs require a signed service agreement before commencement.
Work will be completed during scheduled hours unless prior arrangements are made.
Clients must ensure clear and safe access to the premises, including elevator use (if applicable).

18.2. Payment Terms & Invoicing

1. A non-refundable payment may be required upon booking.

2. Hazard service invoices are due upon request or according to the payment terms established in the applicable service agreement.

3. Additional fees may apply, including but not limited to biohazard waste disposal, dumpster or container coordination, pest infestation cleanup, structural damage or hazardous property conditions, stairs or difficult access, junk removal, and deep cleaning of affected areas.

18.3. Liability & Access

Home Sweet Home QCS LLC is not liable for damages resulting from:

Unsafe or non-code-compliant property conditions.
Unsecured or unnotified valuables.
Pre-existing damages, deterioration, or structural issues.

Clients are responsible for granting full and safe access to the work areas. If the assigned Cleaning Technician is unable to access the property or is delayed due to Client-related access issues, an applicable access, delay, or additional service fee may apply, including a $50 access fee where applicable.

19.) Compliance with PA & NJ Consumer Laws

19.1. Right to Cancel for Residential Clients:

Home Sweet Home qcs LLC complies with applicable Pennsylvania and New Jersey consumer protection and cancellation requirements.
Where a statutory right to cancel applies to a particular service contract or transaction, the Client will be provided the applicable cancellation rights and notices required by law.
Where required by applicable law, cancellation notices may be submitted in writing to: P.O. Box 42, Easton, PA 18042.

19.2. Commercial Clients:

Commercial Services are governed by the applicable commercial service agreement, Company Policy, and other applicable service terms. Cancellation, rescheduling, payment, and other contractual obligations for Commercial Clients are subject to those applicable agreements and terms, except where otherwise required by law.

19.3. Refunds for Overpayments:

Any overpayments made by the Client will be refunded within 15 business days of notification, subject to verification of the overpayment and any applicable payment-processing requirements.

19.4. Non-Discrimination Policy:

Home Sweet Home qcs LLC operates in compliance with applicable Pennsylvania and New Jersey anti-discrimination laws. We do not discriminate based on race, color, religion, sex, national origin, disability, or any other legally protected category.

20.) Additional Insured Clause

20.1. Additional Insured Request:

If the Client requests to be added as an Additional Insured on Home Sweet Home quality cleaning services LLC's insurance policy, a fee will apply based on the nature of the Services provided, the applicable insurance requirements, and the level of risk involved. All requests are subject to insurer approval and applicable policy requirements.

20.2. Fees:

Residential Clients: A flat fee of $150 per job or $400 per year will be charged for Additional Insured status.
Commercial Clients: A flat fee of $225 - $600 per job or $600 - $2,000 per year will apply, depending on the size of the contract and risk level.
High-Risk Contracts (Medical, Industrial, Post-Construction, Government Facilities): Fees may be $600 – $1,500 per occurrence or $800 – $2,500+ per year, based on coverage requirements.

20.3. Insurance Limits & Modifications:

If the Client's contract requires higher liability limits than Home Sweet Home quality cleaning services LLC's standard coverage, the Client agrees to cover the additional cost associated with obtaining the required policy increase or coverage modification, subject to insurer approval.

Additional Insured status does not provide the Client with independent insurance coverage. Any coverage extended to the Client is limited to the terms, conditions, exclusions, and scope of the applicable insurance policy and Additional Insured endorsement.

20.4. Payment, Processing, & Documentation:

The Additional Insured fee must be paid before the endorsement request is submitted for processing.

Standard processing time for Additional Insured endorsements is 3–5 business days. If the request requires policy modifications or additional underwriting review, processing may take 5–10 business days or longer.

Rush Orders: If the Client needs the Certificate of Insurance (COI) urgently, a rush order may be requested. Additional fees may apply based on the insurer's or insurance broker's expedited processing charges.

Home Sweet Home quality cleaning services LLC will provide a Certificate of Insurance (COI) reflecting the applicable Additional Insured status after the endorsement has been approved, issued, and processing has been completed.

20.5. Waiver & Limitation of Liability:

Adding the Client as an Additional Insured does not extend coverage to claims arising from the Client's own negligence, wrongful acts, or other circumstances excluded or limited by the applicable insurance policy or endorsement.

Home Sweet Home quality cleaning services LLC retains the right to decline any Additional Insured request that cannot be obtained through its insurer or that may create excessive liability exposure, require unacceptable coverage modifications, or otherwise conflict with applicable insurance requirements.

21.) Force Majeure

Home Sweet Home qcs LLC is not responsible for delays or inability to perform Services caused by circumstances beyond our reasonable control, including natural disasters, severe weather, power outages, or emergencies.

Services affected by such events will be rescheduled at the earliest reasonable opportunity, subject to availability and the circumstances affecting the Services.

22.) Modifications to Policies

Home Sweet Home quality cleaning services LLC reserves the right to modify its Company Policy, Pricing Plan Policy, Commercial Policy, eGift Card Policy, Special Service Policy, Biohazard Cleanup Service Policy, Client Portal Terms & EULA, pricing, and Terms of Use at any time. Updated policies and terms will become effective when posted or otherwise communicated by Home Sweet Home qcs LLC, unless otherwise stated.

23.) Acknowledgment

By engaging in Services or enrolling in Pricing Plan contracts with Home Sweet Home qcs LLC, you acknowledge that you have read, understood, and agree to comply with this Company Policy and the applicable terms and conditions governing the Services or Pricing Plan.

Home Sweet Home qcs LLC reserves the right to update this Company Policy as provided in Section 22. Updated terms will be posted on our website or otherwise communicated as applicable.

Your satisfaction and understanding of our terms is our utmost priority at Home Sweet Home quality cleaning services. Please do not hesitate to reach out to us with any queries or concerns. Thanks for booking with us. We appreciate your business!

Our Services:

• Animal Carcass Removal >

• Attic Cleaning >

• Basement Cleaning >

• Bathroom Cleaning >

• Biohazard Remediation Services >

• Carpet Cleaning >

• Commercial Services >

• Event Cleaning >

• Foreclosure Cleanup >

• Garage Reset Cleaning >

• Hoarding & Recovery Services >

• Janitorial Services >

• Junk Removal & Hauling >

• Moving Services >

• Organizing Services >

• Pressure Washing Services >

• Upholstery Cleaning Services >

• Wash & Fold Laundry Services >

AND MORE >

Last Modified: January 1, 2022

📌Serving the following Pennsylvania counties: Northampton County, Lehigh County, Bucks County, Berks County, Montgomery County, Monroe County, Carbon County, Hunterdon County, Delaware County, Philadelphia Serving the following New Jersey counties: Warren County, Hunterdon County, Morris County, Mercer County, Somerset County, Sussex County, Middlesex County, Union county, Essex County, Passaic County, Bergen County, Monmouth County, Ocean County

Home Sweet Home quality cleaning services LLC Company Policy Effective Date: Today (current date)