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quality cleaning services LLC

Effective Date: Today (current date)

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PLEASE READ THESE AGREEMENT(S) (COLLECTIVELY "AGREEMENTS") CAREFULLY BEFORE USING ANY PRODUCTS, SERVICES, OR SOFTWARE PROVIDED BY HOME SWEET HOME QUALITY CLEANING SERVICES LLC (HEREINAFTER REFERRED TO AS HOME SWEET HOME QCS LLC). BY ACCESSING OR USING OUR PRODUCTS, SERVICES, OR DOWNLOADING ANY ASSOCIATED SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THESE AGREEMENTS.

IF YOU DO NOT AGREE TO THE TERMS OF THESE AGREEMENTS, DO NOT USE THE PRODUCTS OR SERVICES, AND DO NOT DOWNLOAD ANY SOFTWARE PROVIDED BY HOME SWEET HOME QCS LLC. IF YOU HAVE RECENTLY PURCHASED A PRODUCT OR SERVICE AND DO NOT AGREE TO THESE TERMS, YOU MAY RETURN IT WITHIN THE APPLICABLE RETURN PERIOD TO THE AUTHORIZED RETAILER OR DISTRIBUTOR WHERE IT WAS PURCHASED, SUBJECT TO HOME SWEET HOME QCS LLC’S RETURN POLICY.

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1.) Introduction

Welcome to Home Sweet Home quality cleaning services LLC ("Home Sweet Home qcs LLC"). Our mission is to provide professional, compassionate, and reliable home, commercial, and specialty cleaning services. By booking our services, you agree to the terms outlined in this company policy, which are designed to ensure clarity, safety, and satisfaction for both our clients and our team. Home Sweet Home quality cleaning services LLC ("Home Sweet Home qcs LLC") is committed to providing top-quality cleaning services while adhering to the legal requirements of Pennsylvania (PA) and New Jersey (NJ).

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By using our services, you ("the client") agree to our Company Policy, Terms of Use, and the terms and conditions outlined below. This agreement is made between Home Sweet Home Quality Cleaning Services LLC and the Client.

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2.) Booking Instructions

When scheduling a service, the Client must use the service connected to their purchased Pricing Plan. Specific requests or instructions should be listed in the booking notes. Client must select "Pay with Pricing Plan" in order to use session(s) within Pricing Plan contract. Client can also request service(s) to be complete on specific dates and a Home Sweet Home QCS LLC representative will schedule session(s)/appointment(s) on client's behalf.

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3.) Plan Contract & Address Restriction

Each Pricing Plan constitutes a personal contract between the Client (“Client”) and Home Sweet Home Quality Cleaning Services LLC (“Home Sweet Home QCS LLC”). Services under this Plan are valid only for the address provided at purchase. Use of the Plan at any other address is strictly prohibited and constitutes a breach of contract. The Client must sign the proof of purchase receipt during the first session to validate the Plan.

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At Home Sweet Home QCS LLC, we value transparency and strive to provide accurate service time estimates for all of our cleaning services. Please note that these estimates are based on the service itinerary and average duration of similar past cleanings. However, we understand that every client and home is unique, with varying needs and requirements.

Because of this, our team focuses on being quick, thorough, and efficient during each cleaning session. We aim to deliver exceptional results within the estimated timeframe without compromising on quality. To ensure your complete satisfaction, we conduct a walkthrough of your space with you before we leave. This allows us to address any concerns or adjustments in real time, ensuring that the service meets or exceeds your expectations.

3.1. Strict Itinerary: Cleaning Technicians are required to follow the strict itinerary of each booked service.

•  Work will not extend beyond the defined itinerary unless the Client requests additional tasks or the property requires more time due to size, condition, or specialized needs.

3.2. Quoted Price & Time Frame: Home Sweet Home QCS LLC provides the Client with a quote that includes a set price and an estimated time frame for the completion of the cleaning service. All service times are estimates provided for itinerary, scheduling and planning purposes only.

•  Actual duration may vary depending on property conditions, accessibility, or additional Client requests.

•  Service Pricing is determined by the scope and extent of the booked service or package, not by the length of time spent at the property.

•  No discounts, reductions or refunds will be issued if a service is completed in less time than estimated.

3.3. Additional Time & Fees: If the service extends beyond the quoted time frame due to circumstances beyond the Cleaning Technician's control (e.g., excessive clutter, additional requests, unforeseen conditions), an additional fee per extra hour and/or service will be applied.

•  Additional time is billed hourly, per extra hour (or portion thereof), at the rate specific to the booked service.

•  Rates for extra time are outlined in the description section of each service type.

3.4. Client Approval: The Client will be notified if additional time is required. Work will proceed only with the Client’s approval.

3.5. Payment Obligation: The Client agrees to pay the additional time fee, if applicable, along with the final invoice.

3.6. Pricing Plan Contracts:

Minimum Commitment Period:

• Residential & Special Service Weekly Plans: 24 weeks.

• Residential & Special Service Bi-weekly and Monthly Plans: 6 months.

• All Commercial Plans: 1 year

• Cancellations: Pricing Plans reflect a reduced rate based on honoring the service timeline. Failure to accept or allow access for scheduled sessions results in forfeiture of that appointment without refund, credit, or rate adjustment. Pricing Plans are contracts and cannot be canceled once initiated. Early termination fees apply.

• Residential Accounts: $300 cancellation fee.

• Commercial Accounts: 35% of the total contract value.

• Rescheduling and Late Fees: Rescheduling requests must be made at least 48 hours in advance. Late rescheduling or cancellations will incur a $35 late fee.

• Unused Sessions: Sessions not used by the end of the contract period will expire unless an extension is granted for a $50 fee.

Recurring Service Rate Advantage:

Our Pricing Plans are intentionally discounted compared to One-Time Services. These reduced rates are offered exclusively to clients who commit to recurring service schedules. The discount reflects pre-scheduled labor allocation, recurring technician availability, and contract-based service continuity.

Contractual Term & Billing:

By enrolling in a Pricing Plan, clients agree to the full term of the plan and it's monthly billing schedule. Refusal, cancellation, or rescheduling of sessions does not alter the discounted rate structure or payment obligations.

Plan Versus One-Time Requests:

Should a client discontinue their plan or request to convert to One-Time Service rates, future services will be billed at the standard non-discounted rate.

By scheduling services with Home Sweet Home QCS LLC, the Client acknowledges and agrees to this stipulation.

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4.) Access & Client Responsibilities | Liability Disclaimer

Prior to service start time, client agrees to ensure a safe, unobstructed, and accessible environment for our team. This includes; removing fragile or valuable items from work areas; securing pets; providing working utilities (water, electricity) for service completion; and granting necessary access (keys, codes, gates). If the residents is vacant or access is restricted, client must notify us in advance. Delays caused by lack of access or preparation may incur additional fees or adjustments to scheduled time.

1. Technicians will not access restricted areas unless written consent is provided.

2. Client Responsibility- To ensure efficient service, clients are responsible for:​

   • Reading confirmation emails to properly prepare for booked services (sessions/appointments and payments).

   • Providing access to the property at the scheduled time.

   • Securing pets or any sensitive items from active work areas.

   • Providing a safe environment for our team.

   • Client must inform us of any hazardous conditions, structural concerns, or unsafe environments.

   • Clients must also inform us and/or secure any fragile, valuable, or irreplaceable items prior to service.

   • Home Sweet Home QCS LLC is not responsible for loss or damage to unsecured items.

3. Pre-Existing Conditions:

Home Sweet Home QCS LLC is not liable for damages to pre-existing conditions, including but not limited to:

• Worn or improperly maintained surfaces.

• Damaged furniture or property.

Failure to meet these responsibilities may result in delayed service or additional fees.

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5.) Service Scope & Add-Ons

Unless specified in the booking details and approved by a supervisor at Home Sweet Home qcs LLC, "Residential Cleaning Services" (I.e. Attic Cleaning, Basement Cleaning, Bathroom Cleaning, Carpet Cleaning, Garage Cleaning, Kitchen Cleaning, Apartment/Condo Packages, Mobile/Tiny Home Packages, Town Home/Duplex Packages, Single Family Home Packages, or Estate/Large Home Packages) and "Commercial Cleaning Services" do not include:

• Moving heavy furniture, appliances, or equipment.

• Cleaning hazardous materials or performing specialized cleaning (e.g., biohazard removal).

• Structural repairs, deep stain removal, or other tasks requiring specialized equipment.

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6.) Payment Terms

ACH, Invoices, or Paylinks must be paid in full by the due date to confirm scheduling. Failure to pay by the due date may result in cancellation of the requested service or add-on. Payment confirms acceptance of our Company Policy, Plan Policy and Terms of Use.

• Gratuities (Tips):

Home Sweet Home QCS LLC appreciates clients who wish to recognize our Cleaning Technicians for exceptional service.

Clients are welcome to provide gratuities directly to their Cleaning Technicians or request that Home Sweet Home QCS LLC include a gratuity at booking, in their invoice, or payment link.

When a gratuity is processed through Home Sweet Home QCS LLC, 100% of the tip is distributed to the Cleaning Technicians.
A $10 administrative processing fee will apply only when a gratuity is added or processed on behalf of the client to cover administrative and payment handling costs.

If the client is not present at the time of service, Home Sweet Home QCS LLC may process the remaining session balance and any authorized gratuity on the client’s behalf, subject to standard payment processing fees.

• Payment Method Storage:

By booking services, the client authorizes Home Sweet Home QCS LLC to securely store their payment method on file. This method may be used to process approved service add-ons, outstanding balances, or applicable refunds in accordance with our policies.

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7.) Rescheduling & Late Fees

Rescheduling must be requested at least 48 hours before the scheduled appointment. Requests made after this period are subject to a $35 Late Rescheduling Fee.

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8.) Plan Duration, Expiration, and Extensions

Clients may book sessions only within the active duration of their Plan. Unused sessions automatically expire at the end of the contract term and are non-refundable, non-transferable, and non-creditable. Extensions may be granted upon written request and approval, with the following fees:

• Weekly Plan: $50 per additional week

• Bi-Weekly Plan: $50 per additional two-week period

• Monthly Plan: $50 per additional month

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9.) Automatic Billing & Renewal

By purchasing a Pricing Plan, the Client authorizes Home Sweet Home QCS LLC to automatically charge the payment method on file according to the selected Plan frequency (weekly, bi-weekly, or monthly) for the duration of the contract term. Unless canceled in writing at least 10 days before the next billing cycle, Plans automatically renew for an additional term of equal length under the same terms. Unused sessions from any billing cycle expire at the start of the next cycle.

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10.) Satisfaction & Quality Guarantee | Proof of Service & Documentation

• Clients should review the service upon completion. A walk-through of the premises, with the client, will be conducted by the Technician on site before departure.

• Concerns must be reported at the time of walk-through or within 24 hours to allow Home Sweet Home qcs LLC to address any issues.

• Remedies may include potential reservice or credit/eGift card towards future services, at the company's discretion.

• Technicians will submit digital before/after photos to the admin team after every session.

• Clients may request signed proof-of-service documents upon completion (if applicable).

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11.) Confidentiality | Media Policy

• All client, client business information, and security details will be kept confidential in compliance with applicable state and federal laws.

• Clients grant Home Sweet Home QCS LLC permission to use anonymized before-and-after photos for marketing purposes (e.g., website, social media, or print materials) without any form of compensation to the client what so ever.

• Photos will never include personal photos or information.

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12.) Cancellations & Termination

Cancellation of active Plans or booked sessions is strictly prohibited. If the Client requests contract cancellation, a $300 Cancellation Fee applies. Home Sweet Home QCS LLC reserves the right to amend or terminate Plans or policies at any time.

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13.) Liability Disclaimer

Home Sweet Home QCS LLC is not responsible for pre-existing, incidental, or consequential damages occurring before, during, or after service. Clients should remove or secure fragile or valuable items before cleaning.

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14.) Acceptance of Agreement

By purchasing or booking services, the Client acknowledges and agrees to all terms outlined in our Plan Policies, Company Policy, Terms of Use, and Privacy Policy, and thereby enters into a legally binding agreement with Home Sweet Home QCS LLC. Clients acting on behalf of a company represent and warrant that they have the authority to bind that entity to this Agreement.

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15.) Contact Information

For any questions or concerns about Services, Pricing Plan contracts, eGift cards, etc., please contact our customer service team at:

• 484-903-7664 or

• CustomerSupport@HomeSweetHomes.info

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Last Modified: January 1, 2022