Home
Sweet
Home
quality cleaning services LLC
"From Dishes to Crime Scenes"®
Client Portal Terms &
EULA​
​
​
​
1. Service Agreement
By booking, purchasing, or using services from Home Sweet Home quality cleaning services LLC ("Home Sweet Home qcs LLC," "HSH," "we," "our," or "us"), you ("Client" or "you") agree to these Client Portal Terms & EULA.
Our services may include home cleaning, specialty cleaning, organizing, property maintenance, commercial cleaning, biohazard-related services, and other related offerings made available through our website, booking system, or Client Portal.
All services are subject to availability, scheduling, property conditions, applicable service requirements, and Client cooperation. These Client Portal Terms & EULA govern your use of the Client Portal and related technology and are intended to supplement, not replace, the applicable terms governing the Services you purchase or use.
​
2. Client Portal Access & End User License Agreement
Home Sweet Home QCS LLC may provide you with access to an online client portal, booking platform, or related software tools (collectively, “Portal Services”).
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Portal Services solely for legitimate purposes related to your relationship with Home Sweet Home QCS LLC, including:
-
Booking appointments
-
Managing applicable plans or services
-
Viewing account information, invoices, and service-related records
-
Communicating with Home Sweet Home QCS LLC
Your access to the Portal Services does not grant you any ownership rights in the Portal, its software, underlying technology, or any third-party platform used to provide the Portal Services. Your use of third-party platforms may also be subject to the applicable terms and conditions of those providers.
​​
3. Scope of License & Restrictions
You agree not to:
​
-
Copy, reproduce, distribute, modify, or resell Portal Services or Portal content without written permission
-
Reverse engineer, decompile, disassemble, or otherwise attempt to gain unauthorized access to the Portal or its underlying systems
-
Use the Portal Services for unlawful, fraudulent, abusive, or unauthorized purposes
-
Interfere with the security, operation, or performance of the Portal Services
-
Attempt to access another client’s account or information
-
Impersonate another person, client, business, or entity
-
Upload or transmit malicious code, viruses, or other harmful material through the Portal Services
Unauthorized use or violation of these restrictions may result in suspension or immediate termination of your Portal access, in addition to any other rights or remedies available to Home Sweet Home QCS LLC.
​
4. User Data
By using our Portal Services, you may provide personal information including:
-
Name, phone number, and email address
-
Property address
-
Booking and service preferences
-
Payment and invoice history
-
Other information necessary to facilitate your account or services
​​
You authorize Home Sweet Home QCS LLC to collect, use, store, and process this information as reasonably necessary for service fulfillment, payment processing, scheduling, quality control, service documentation, security, compliance with applicable laws, and client communication.
​
The collection and use of personal information is also governed by our Privacy Policy.
​
5. Software and Services
The Portal Services may rely on third-party systems and service providers, including website and booking platforms, payment processors, scheduling systems, email and SMS services, and other integrated technology providers.
​
Portal functionality may be affected by maintenance, technical issues, outages, or disruptions involving these third-party systems. Home Sweet Home QCS LLC does not guarantee uninterrupted or error-free access to the Portal Services and is not responsible for disruptions caused by third-party technology or service providers outside of our reasonable control.
This section applies to the Portal Services and does not limit any rights, obligations, warranties, or guarantees applicable to the Services purchased from Home Sweet Home QCS LLC under the applicable service agreement or Company Policy.
​
6. Communications
By booking, registering for, or using our Services or Portal Services, you consent to receive service-related communications from Home Sweet Home QCS LLC, including:
​
-
Appointment confirmations
-
Service reminders and scheduling notifications
-
Invoices, receipts, and payment-related communications
-
Service-related SMS and email notifications -
Important service, account, or policy updates
These communications may be sent by phone, SMS/text message, email, or through the Client Portal, as applicable.
​
You may opt out of marketing or promotional communications at any time through the available unsubscribe or opt-out instructions. Opting out of marketing communications does not prevent us from sending communications that are necessary to provide Services, manage your account, process payments, or otherwise communicate with you regarding an existing or requested service.
​
7. Intellectual Property
All website and Portal content and materials, including branding, text, logos, service descriptions, photographs, graphics, documents, and other materials made available through the Portal or website, are owned by Home Sweet Home QCS LLC or its licensors, unless otherwise stated.
​
You may access and use these materials solely for your personal or authorized business use in connection with obtaining or managing Services from Home Sweet Home QCS LLC.
​
You may not copy, reproduce, modify, distribute, publish, sell, license, create derivative works from, or otherwise use our intellectual property without prior written permission.
​
Third-party names, trademarks, software, platforms, and other materials remain the property of their respective owners and may be subject to additional terms and restrictions.
​
8. App Terms (If Applicable)
If Home Sweet Home QCS LLC makes its Services or Portal Services available through a mobile application (“App”), the following additional terms apply:
​
-
Your use of the App is subject to these Terms and any applicable third-party app store requirements.
-
The App is licensed for your use and is not sold to you.
-
You may use the App only for legitimate purposes related to your use of Home Sweet Home QCS LLC Services and Portal Services.
-
Home Sweet Home QCS LLC may update, modify, suspend, or discontinue all or part of the App or its features at any time, subject to applicable law.
-
Your access to the App does not grant you ownership of the App, its software, content, or underlying technology.
​​
9. Additional Terms for Apple App Store Apps
If you access the Portal Services through an application distributed through the Apple App Store, the following additional terms apply:
​
-
These Terms are between you and Home Sweet Home QCS LLC and not Apple Inc. (“Apple”).
-
Apple is not responsible for the application, its content, maintenance, support, or the Services provided through the application.
-
Apple has no obligation to provide maintenance or support services for the application. -
Any claims, complaints, or issues relating to the application or Services should be directed to Home Sweet Home QCS LLC.
-
Your use of the application must comply with these Terms and any applicable Apple App Store terms and conditions.
-
Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the application and may enforce these Terms against you as a third-party beneficiary.
​​
10. No Responsibility for Acts or Omissions of Third-Party Providers
Home Sweet Home QCS LLC is not responsible for delays, errors, interruptions, or failures caused by third-party providers or circumstances outside our reasonable control, including:
​
-
Building management or property owners
-
Utility failures or interruptions
-
Payment processors
-
Third-party technology, software, or platform providers
-
Independent third-party service providers not engaged by Home Sweet Home QCS LLC
-
Other external parties or circumstances outside our reasonable control
​​
This section does not limit Home Sweet Home QCS LLC’s responsibilities for Services performed by its Cleaning Technicians or other personnel acting on behalf of Home Sweet Home QCS LLC.
​
11. Disclaimer of Express and Implied Warranties
The Portal Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by applicable law, Home Sweet Home QCS LLC disclaims warranties, express or implied, relating to the Portal Services, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and uninterrupted or error-free operation.
​
Home Sweet Home QCS LLC does not guarantee that the Portal Services will always be available, secure, accurate, or free from errors, interruptions, or technical issues.
​
​Information displayed through the Portal, including account information, appointment details, invoices, and service-related records, may be subject to updates, corrections, or technical limitations.
​
​Cleaning results and other Services provided by Home Sweet Home QCS LLC are governed by the applicable service agreement, Company Policy, and any service-specific terms or guarantees, and are not limited solely by this Portal disclaimer.
​
12. Limitation of Liability
To the fullest extent permitted by applicable law, Home Sweet Home QCS LLC shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the use of, or inability to use, the Portal Services, including lost profits, lost revenue, loss of data, or business interruption.
Home Sweet Home QCS LLC shall not be responsible for losses or damages resulting from:
-
Property conditions existing before a Service
-
Client failure to secure valuables, fragile items, or other personal property
-
Client-provided information that is inaccurate, incomplete, or misleading
-
Third-party platforms, systems, services, or providers outside our reasonable control
-
Unauthorized access to a Client account resulting from the Client's failure to maintain the security of their login credentials
To the fullest extent permitted by applicable law, Home Sweet Home QCS LLC's total aggregate liability arising from or related to the Portal Services shall not exceed the amount paid by the Client to Home Sweet Home QCS LLC for the transaction or Services directly giving rise to the claim.
​
Nothing in these Terms limits liability that cannot legally be limited or waived under applicable law, or any rights or remedies provided under an applicable service agreement or other governing terms.
​
13. Indemnification
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Home Sweet Home QCS LLC and its owners, representatives, employees, Cleaning Technicians, contractors, affiliates, and partners from and against claims, damages, losses, liabilities, costs, and reasonable expenses, including reasonable attorneys’ fees, arising out of or related to:
​
-
Your misuse of the Portal Services
-
Your violation of these Terms or other applicable agreements or policies
-
Your failure to provide accurate, complete, or truthful information
-
Unsafe, hazardous, or unlawful conditions that you create, conceal, or fail to disclose at the property
-
Your unauthorized or unlawful use of the Portal Services
-
Your violation of the rights of another person or entity
​​
This indemnification obligation does not apply to the extent that a claim or loss results from the negligence, willful misconduct, or other conduct of Home Sweet Home QCS LLC for which indemnification cannot legally be required.
14. Termination of License
Home Sweet Home QCS LLC may suspend or terminate your access to the Portal Services if:
​
-
Fraud, unauthorized activity, or misuse is reasonably suspected
-
Payments or invoices are delinquent
-
You violate these Terms or applicable policies
-
You engage in abusive, threatening, or inappropriate conduct
-
You create or contribute to unsafe or unlawful conditions
-
Your use of the Portal Services may interfere with the security, operation, or integrity of the Portal
​​
Termination or suspension of Portal access does not relieve you of any outstanding payment obligations or other obligations that survive termination under these Terms or any applicable service agreement.
​
Suspension or termination of Portal access does not, by itself, terminate any separate service agreement unless otherwise provided by that agreement.​