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Sweet
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quality cleaning services LLC
"From Dishes to Crime Scenes"®
Home Sweet Home
quality cleaning services LLC
Pricing Plan Policy &
Terms of Agreement
Effective Date: Today (current date)
PLEASE READ THIS PRICING PLAN POLICY & TERMS OF AGREEMENT CAREFULLY BEFORE ENROLLING IN OR USING A HOME SWEET HOME QCS LLC PRICING PLAN. BY ENROLLING IN, BOOKING SERVICES UNDER, OR OTHERWISE USING A PRICING PLAN, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT, THE HOME SWEET HOME QCS LLC COMPANY POLICY, AND ANY OTHER APPLICABLE SERVICE TERMS.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ENROLL IN OR USE A PRICING PLAN.
1.) Introduction
Welcome to Home Sweet Home quality cleaning services LLC ("Home Sweet Home qcs LLC"). Our Pricing Plans are designed to provide Clients with recurring Services at discounted rates in exchange for the Client's commitment to the applicable Pricing Plan term and service schedule.
By enrolling in a Pricing Plan, you ("the Client") agree to the terms of this Pricing Plan Policy & Terms of Agreement, the Home Sweet Home qcs LLC Company Policy, and any applicable service-specific terms or agreements.
This agreement is made between Home Sweet Home quality cleaning services LLC ("Home Sweet Home qcs LLC" or the "Service Provider") and the Client. The Client's contractual relationship for Services remains with Home Sweet Home qcs LLC regardless of which Cleaning Technician is assigned to perform the Services.
2.) Booking Instructions
When scheduling a Service under a Pricing Plan, the Client must select the Service connected to their purchased Pricing Plan. Specific requests or instructions should be listed in the booking notes.
The Client must select "Pay with Pricing Plan" when booking a Service in order to use an available session under the applicable Pricing Plan contract.
The Client may also request Services to be completed on specific dates. When requested, a Home Sweet Home qcs LLC representative may schedule the applicable session(s) and appointment(s) on the Client's behalf, subject to availability and the terms of the applicable Pricing Plan.
3.) Plan Contract & Address Restriction
Each Pricing Plan constitutes a personal contract between the Client (“Client”) and Home Sweet Home quality cleaning services LLC (“Home Sweet Home qcs LLC”). Services under this Plan are valid only for the address provided at purchase. Use of the Plan at any other address is strictly prohibited and constitutes a breach of contract.
The Client must sign a Pricing Plan Client Services Agreement at the time of purchase and before the first session. The Client may also be required to sign a Proof of Purchase Receipt and/or Service Completion & Payment Acknowledgement form after the first session, as applicable, to document the Plan and Services.
At Home Sweet Home qcs LLC, we value transparency and strive to provide accurate service time estimates for all of our cleaning services. Please note that these estimates are based on the service itinerary and average duration of similar past cleanings. However, we understand that every Client and property is unique, with varying needs and requirements.
Because of this, our team focuses on being quick, thorough, and efficient during each cleaning session. We aim to deliver exceptional results within the estimated timeframe without compromising on quality. To ensure your complete satisfaction, we conduct a walkthrough of your space with you before we leave, when reasonably possible. This allows us to address any concerns or adjustments in real time.
3.1. Strict Itinerary: Cleaning Technicians are required to follow the strict itinerary of each booked service.
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Work will not extend beyond the defined itinerary unless the Client booked Add-Ons, requests additional tasks or Services to be added to the booked service itinerary, or the property requires more time due to accessibility, size, condition, or specialized needs.
3.2. Service Itinerary Integrity & Non-Reduction Policy
All Services and Pricing Plans offered by Home Sweet Home qcs LLC are structured with a fixed service itinerary (scope of work).
Each service is priced based on:
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The full itinerary
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Labor allocation
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Operational planning
Cleaning Technicians are required to complete the entire itinerary associated with the booked service, subject to applicable safety requirements, property conditions, and service limitations.
Client Requests to Remove Tasks
If a Client requests removal of any tasks:
The Client must notify:
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Home Sweet Home quality cleaning services LLC
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Assigned Cleaning Technician(s)
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Notification must occur before or during service
⚠️ Important:
Removal of tasks does NOT reduce service pricing, contract value, or payment obligations.
Client Requests to Add Tasks
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Additional tasks must be requested before or during service.
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All additions are:
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Subject to approval
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Based on available time and resources
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Subject to additional fees
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3.3. Quoted Price & Time Frame
Home Sweet Home qcs LLC provides the Client with a quote that includes a set price and an estimated time frame for the completion of the cleaning service. All service times are estimates provided for itinerary, scheduling, and planning purposes only.
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Actual duration may vary depending on property conditions, accessibility, or additional Client requests.
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Service Pricing is determined by the scope and extent of the booked service or package, not by the length of time spent at the property.
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No discounts, reductions, or refunds will be issued if a service is completed in less time than estimated.
3.4. Additional Time & Fees
If the service extends beyond the scheduled or included service time due to property conditions, additional Client requests, unforeseen conditions, or other circumstances requiring additional labor or service time, an applicable additional time fee may be charged.
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Additional time is billed in 30-minute increments at the rate specific to the booked service.
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Rates for additional time are outlined in the applicable service description, pricing, or service agreement.
3.5. Client Approval
The Client will be notified if additional time or other billable additional Services are required. Additional work or time beyond the scheduled or included service will proceed only with the Client’s approval, unless otherwise expressly stated in the applicable service terms or Company Policy.
3.6. Payment Obligation
The Client agrees to pay all approved additional time fees and other authorized additional charges in accordance with the applicable service terms and Company Policy.
3.7. Pricing Plan Contracts
Minimum Commitment Period:
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Home Cleaning, Special, and Organizing Services Weekly Plans: 24 weeks
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Home Cleaning, Special, and Organizing Services Bi-weekly and Monthly Plans: 6 months
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All Property Maintenance and Commercial Plans: 1 year
Cancellations and Early Termination:
Pricing Plans reflect a reduced rate based on the Client honoring the applicable service timeline and contractual commitment. Failure to accept or allow access for scheduled sessions may result in forfeiture of that appointment without refund, credit, or rate adjustment.
Pricing Plans are contractual commitments. If a Client terminates a Pricing Plan before the applicable commitment period is completed, the applicable early termination fee and other contractual obligations may apply.
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Residential Accounts: $300 cancellation fee.
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Commercial Accounts: 35% of the remaining contract balance.
Rescheduling and Late Fees:
Rescheduling requests must be made at least 48 hours in advance. Late rescheduling or cancellations will incur a $35 late fee, subject to applicable service terms and cancellation policies.
Unused Sessions:
Sessions not used by the end of the contract period will expire unless an extension is granted for a $50 extension fee.
Recurring Service Rate Advantage:
Our Pricing Plans are intentionally discounted compared to One-Time Services. These reduced rates are offered exclusively to Clients who commit to recurring service schedules. The discount reflects pre-scheduled labor allocation, recurring Cleaning Technician availability, and contract-based service continuity.
Contractual Term & Billing:
By enrolling in a Pricing Plan, Clients agree to the full term of the Plan and its weekly, bi-weekly, or monthly billing schedule. Refusal, cancellation, or rescheduling of sessions does not automatically alter the discounted rate structure or payment obligations applicable under the Plan.
Plan Versus One-Time Requests:
Should a Client discontinue their Plan or request to convert to One-Time Service rates, future Services will be billed at the standard non-discounted rate.
Client Acknowledgment
By enrolling in or scheduling Services under a Pricing Plan with Home Sweet Home qcs LLC, the Client acknowledges and agrees to the terms and conditions of this Pricing Plan Policy & Terms of Agreement, the applicable Company Policy, and any applicable service agreement.
4.) Access & Client Responsibilities | Liability Disclaimer
Prior to the scheduled service start time, the Client agrees to ensure a safe, unobstructed, and accessible environment for our team and the assigned Cleaning Technician(s). This includes: removing fragile or valuable items from work areas; securing pets; providing working utilities, including water and electricity, necessary for service completion; and granting necessary access to the property, including keys, codes, gates, or other required entry arrangements.
If the residence is vacant or access is restricted, the Client must notify Home Sweet Home qcs LLC in advance. Delays caused by lack of access, inadequate preparation, or other Client-related conditions may result in additional fees or adjustments to the scheduled service time.
4.1. Restricted Areas
Cleaning Technicians will not access restricted areas unless appropriate written authorization has been provided to Home Sweet Home qcs LLC.
4.2. Client Responsibilities
To help ensure efficient and safe service, Clients are responsible for:
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Thoroughly reading the Home Sweet Home quality cleaning services Company Policy, Pricing Plan Policy, eGift Card Policy, Commercial Service Policy, Biohazard Service Policy, Terms of Use, and Privacy Policy, as applicable.
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Satisfying invoices by the applicable due date.
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Thoroughly reading confirmation emails and other service communications and following applicable preparation instructions for booked services, sessions, appointments, and payments.
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Providing access to the property at the scheduled time.
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Securing pets and removing or securing sensitive items from active work areas.
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Providing a safe and reasonably accessible environment for our team and the assigned Cleaning Technician(s).
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Informing Home Sweet Home qcs LLC of any known hazardous conditions, structural concerns, or unsafe environments before the start of the session or appointment.
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Informing Home Sweet Home qcs LLC of any fragile, valuable, or irreplaceable items and securing such items prior to service.
Home Sweet Home qcs LLC is not responsible for loss of or damage to fragile, valuable, or irreplaceable items that were not properly secured or disclosed prior to service, except as otherwise required by applicable law.
4.3. Pre-Existing Conditions
Home Sweet Home qcs LLC is not responsible for damage resulting from or attributable to pre-existing conditions, including but not limited to:
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Worn, deteriorated, or improperly maintained surfaces.
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Previously damaged furniture, fixtures, or property.
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Existing defects, weaknesses, deterioration, or conditions that were present before service.
Clients are responsible for granting full and safe access to all applicable work areas. If a Cleaning Technician is locked out or delayed due to lack of access or other Client-related access issues, a $75 No-Access Fee may apply.
Failure to meet these responsibilities may result in delayed service, additional fees, rescheduling, or cancellation when the circumstances prevent the Services from being safely or reasonably performed.
5.) Service Scope & Limitations
Unless otherwise specified in the booking details and approved by a supervisor at Home Sweet Home qcs LLC, all "Home Cleaning Services", "Special Services", "Organizing Services", "Property Maintenance", and "Commercial Services" do not include:
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Moving heavy furniture, appliances, or equipment.
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Cleaning hazardous materials or performing specialized cleaning such as biohazard removal.
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Structural repairs, deep stain removal, or other tasks requiring specialized equipment or services.
5.1. Ladder Use Additional Fee Clause:
When our team is required to use a ladder to perform the booked service, the Client acknowledges that ladder use requires additional time, skill, and safety precautions. As such, an additional ladder-use fee will apply based on the type of service being performed:
1. Pressure Washing: $150 extra per surface where ladder use is required, such as second-story siding, high fences, or gutters.
2. Interior Services: $75 extra per location requiring ladder use, such as the top of refrigerators, high shelving, ceiling fixtures, or high windows.
3. The applicable fee will be communicated to the Client prior to the start of service, and ladder use will only proceed with the Client’s approval of the additional charge.
4. The Client must ensure that areas requiring ladder access are safe, clear of obstacles, stable, and free from hazards. Unsafe conditions may result in postponement, cancellation of ladder-related tasks, or additional delay fees.
5. Ladder use is not included in standard service pricing and is only applied when explicitly required or requested.
6. Home Sweet Home qcs LLC reserves the right to decline ladder-use tasks if conditions exceed safe ladder limits or if additional equipment is required. Alternative arrangements and pricing may be provided if necessary.
The Company reserves the right to decline ladder use tasks if conditions exceed safe ladder limits or if additional equipment is required. Alternative arrangements and pricing will be provided if necessary.
7. Payment of the ladder-use fee is due along with the final invoice for the service.
This fee is separate from all other standard service fees and add-ons outlined in the Company Policy. By approving services that require ladder use, the Client acknowledges understanding of this additional charge and agrees to the terms outlined in this clause.
6.) Payment Terms
Payment is due at the time of booking when required in order to successfully book an appointment. ACH payments, invoices, and payment links must be paid in full by the applicable due date to confirm scheduling. Failure to pay by the applicable due date may result in cancellation of the requested Service, session, appointment, or add-on.
Payment confirms the Client's acceptance of the applicable Company Policy, Pricing Plan Policy, and Terms of Use.
Gratuities (Tips):
Home Sweet Home qcs LLC appreciates Clients who wish to recognize their assigned Cleaning Technician(s) for exceptional service.
Clients are welcome to provide gratuities directly to their Cleaning Technician(s) or request that Home Sweet Home qcs LLC include a gratuity at booking, on an invoice, or through a payment link.
When a gratuity is processed through Home Sweet Home qcs LLC, 100% of the tip is distributed to the applicable Cleaning Technician(s), subject to applicable law and payment-processing requirements.
A $10 administrative processing fee will apply only when a gratuity is added or processed on behalf of the Client to cover administrative and payment-handling costs.
If the Client is not present at the time of service, Home Sweet Home qcs LLC may process the remaining session balance and any previously authorized gratuity on the Client's behalf, subject to applicable payment-processing fees.
Payment Method Storage:
By booking Services, the Client authorizes Home Sweet Home qcs LLC to securely retain the Client's payment method on file, where supported by the applicable payment processor. The payment method may be used to process approved service add-ons, outstanding balances, or other authorized charges in accordance with the Client's applicable service terms and Company Policies.
7.) Rescheduling & Late Fees
Rescheduling must be requested at least 48 hours before the scheduled appointment. Requests made after this period are subject to a $35 Late Rescheduling Fee, subject to any applicable cancellation or service-specific terms.
8.) Plan Duration, Expiration, and Extensions
Clients may book sessions only within the active duration of their applicable Pricing Plan. Unused sessions automatically expire at the end of the contract term and are non-refundable, non-transferable, and non-creditable.
Extensions may be granted upon written request and approval, with the following fees:
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Weekly Plan: $50 per additional week
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Bi-Weekly Plan: $50 per additional two-week period
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Monthly Plan: $50 per additional month
9.) Automatic Billing & Renewal
By purchasing a Pricing Plan, the Client authorizes Home Sweet Home qcs LLC to automatically charge the payment method on file according to the selected Plan frequency (weekly, bi-weekly, monthly, or yearly) for the duration of the applicable contract term.
Unless canceled in writing at least 10 days before the next billing cycle, Plans automatically renew for an additional term of equal length under the same terms, unless otherwise stated in the applicable Pricing Plan Client Services Agreement.
Unused sessions from any billing cycle expire at the start of the next billing cycle and are non-refundable, non-transferable, and non-creditable, unless otherwise provided in the applicable Plan terms.
9.1. Pricing Plan Contract Enforcement & Automatic Payment Policy
All Pricing Plans are contractual service commitments and are subject to the applicable Pricing Plan Client Services Agreement.
Each plan includes:
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A Pricing Plan Client Services Agreement
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A setup fee where applicable.
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Active automatic billing
Payment Requirement
Clients must maintain:
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A valid payment method on file
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Active automatic billing
Failure to maintain required payment may result in:
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Immediate service suspension
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Cancellation of future appointments
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Loss of discounted Plan rates
Contract Enforcement
Pricing Plans:
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Cannot be modified for reduced pricing unless otherwise agreed in writing.
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Cannot be paused solely to avoid required billing or contractual obligations.
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Remain subject to the applicable contractual terms regardless of service usage.
9.2. Holiday, Closure & Missed Service Billing
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Recurring Services are billed based on the agreed service schedule, not on business occupancy. Services scheduled on holidays or days when the Client location is closed remain billable unless alternate arrangements are confirmed in writing prior to the scheduled service date.
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Clients may request makeup Services for missed visits; however, makeup Services are subject to availability and do not negate the original billing or contractual payment obligation.
10.) Satisfaction & Quality Guarantee | Proof of Service & Documentation
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Clients should review the Services upon completion. A walkthrough of the premises with the Client will be conducted by the assigned Cleaning Technician on site before departure whenever reasonably possible.
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Concerns should be reported during the walkthrough or within 24 hours to allow Home Sweet Home qcs LLC an opportunity to address any issues. -
Remedies may include a Service Retouch, correction of the affected area, or a credit/eGift card toward future Services, at the company's discretion and based on the circumstances.
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Assigned Cleaning Technician(s) will submit digital before-and-after photos to the Home Sweet Home qcs LLC administrative team after every session for proof of service, quality assurance, and service documentation, subject to applicable privacy, access, and safety requirements.
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Clients may request signed proof-of-service documents upon completion, when applicable and available.
11.) Confidentiality | Media Policy
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Home Sweet Home qcs LLC will treat Client information, Client business information, property information, and security details as confidential and will handle such information in accordance with applicable laws and the Company's Privacy Policy.
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Clients may grant Home Sweet Home qcs LLC permission to use anonymized before-and-after photos for marketing purposes, including on the website, social media, or printed marketing materials, without compensation to the Client. -
Marketing photos will be used in a manner intended to avoid displaying personally identifying information, personal documents, addresses, security codes, or other sensitive information.
12.) Cancellations & TerminationEarly cancellation or termination of an active Pricing Plan is subject to the applicable Pricing Plan Client Services Agreement, Company Policy, and cancellation terms.
If a Client requests early termination of a residential Pricing Plan before the applicable contractual commitment has been completed, a $300 Cancellation Fee may apply, together with any other amounts or obligations applicable under the Plan agreement.
Commercial Pricing Plans are subject to the cancellation and early termination provisions stated in the applicable Commercial Pricing Plan agreement.
Home Sweet Home qcs LLC reserves the right to suspend or terminate a Pricing Plan for nonpayment, unsafe conditions, repeated failure to provide access, violation of applicable policies or agreements, or other circumstances permitted under the applicable agreement or law.
Any modification, suspension, or termination by Home Sweet Home qcs LLC will be handled in accordance with the applicable Pricing Plan agreement and applicable law.
13.) Liability Disclaimer
Home Sweet Home qcs LLC is not responsible for damage resulting from or attributable to pre-existing conditions, including previously damaged, worn, deteriorated, improperly maintained, or defective property or items.
Clients are responsible for securing fragile, valuable, or irreplaceable items and informing Home Sweet Home qcs LLC of known conditions that may affect the safe performance of Services.
Nothing in this section is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.
14.) Acceptance of Agreement
By purchasing, enrolling in, or booking Services under a Pricing Plan, the Client acknowledges that they have read, understood, and agree to the terms outlined in this Pricing Plan Policy & Terms of Agreement, the applicable Pricing Plan Client Services Agreement, Company Policy, Terms of Use, Privacy Policy, and applicable service-specific terms.
By enrolling in a Pricing Plan, the Client enters into a contractual agreement with Home Sweet Home qcs LLC.
Clients acting on behalf of a company, business, organization, or other legal entity represent that they have the authority to bind that entity to the applicable Agreement.
15.) Contact Information
For any questions or concerns regarding Services, Pricing Plan contracts, eGift cards, or related policies, please contact our customer service team at:
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484-903-7664 or
Last Modified: January 1, 2022
📌Serving the following Pennsylvania counties: Northampton County, Lehigh County, Bucks County, Berks County, Montgomery County, Monroe County, Carbon County, Hunterdon County, Delaware County, Philadelphia Serving the following New Jersey counties: Warren County, Hunterdon County, Morris County, Mercer County, Somerset County, Sussex County, Middlesex County, Union county, Essex County, Passaic County, Bergen County, Monmouth County, Ocean County