1. DEFINITIONS
For purposes of this Agreement:
“Cleaning Technician” or “Subcontractor” means the independent service provider entering into this Agreement with Home Sweet Home QCS.
“Client” means an individual, household, company, organization, property owner, property manager, or other customer who purchases or receives services through Home Sweet Home QCS.
“Booking” or “Service Engagement” means an individual cleaning or related service requested by a Client and offered by Home Sweet Home QCS to a Cleaning Technician.
“Job Report” means the written or electronic document or communication describing an available Service Engagement, which may include the Client location, date, scheduled arrival time or service window, requested service, expected scope, authorized Add-Ons, estimated duration, access information, special instructions, and applicable service fee.
“Confirmed Job Report” means a Job Report that the Cleaning Technician has voluntarily accepted or confirmed.
“Service Report” means the required completion record submitted following a Service Engagement.
“Proof of Service” means required documentation establishing completion of an accepted Service Engagement, including required before-and-after photographs completed Service Report.
“Service Add-On” means an additional service authorized by the Client and Home Sweet Home QCS beyond the originally booked service.
“Day Rate” means a flat contracted service fee for an eligible Service Engagement, subject to the compensation provisions of this Agreement.
“Pricing Plan Contract” means a recurring or contractual Client service arrangement for which Home Sweet Home QCS has established a Day Rate.
“One-Time Session” means a nonrecurring Client Booking compensated according to the applicable service/package rate or Client balance associated with that Booking.
“Company Property” means any property owned or controlled by Home Sweet Home QCS and issued or made available to the Cleaning Technician, including identification badges, uniform shirts, equipment, cleaning carts, keys, access devices, documents, and other materials.
“Confidential Information” has the meaning provided in Section 14.
“Service Deficiency” means a material failure to complete the accepted scope of a Service Engagement or a material failure to satisfy the contractual requirements applicable to that Service Engagement.